As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
Returns
We want you to love your Double Undies, but we get that sometimes things don’t work out. Here’s how our return process works:
We’re happy to accept returns of unopened, unworn, non-sale items within 20 days of delivery for store credit.
Due to the personal nature of our products, we can’t offer refunds on underwear.
Tip: To ensure the right fit, try on one pair first before opening the rest of your order.
Got questions?
Just reach out — we’re here to help! hello@doubleundies.co.nz
Who pays for return shipping?
If the item is faulty or doesn’t match the description, we’ll cover the return shipping.
If you want to swap sizes?
You must cover the return shipping costs.
How long does it take to process a return?
Once we receive your return, we aim to process refunds or credits within 5 business days.
What happens if I receive a faulty product?
That’s on us! If you receive a faulty item, contact us at hello@doubleundies.co.nz with a photo and order details. We’ll sort it out and cover the return shipping if necessary.
Can I return sale or clearance items?
Sale and clearance items are final sales and cannot be returned unless the product is faulty or does not match the description.
What if my return gets lost in the mail?
We recommend using a tracked shipping service for returns — if the parcel is lost and you didn’t use tracking, we can’t guarantee a refund or exchange.